Question 1

How quickly can you fix my garage door motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day. Our technicians carry common replacement parts and can typically complete repairs within 1-2 hours. For emergency situations, we offer a 2-hour response guarantee. Motor failure can result from age and wear (most openers last 10-15 years), power surges, lack of maintenance, stripped gears from forcing a stuck door, or electrical component failures. Regular maintenance helps prevent unexpected failures.

Question 2

What causes garage door motor failure?

Accepted Answer

Motor failure can result from several factors: age and wear (most openers last 10-15 years), power surges, lack of regular maintenance, stripped gears from forcing a stuck door, or electrical component failures. Signs of impending motor failure include unusual grinding or humming sounds, slow operation, intermittent function, or the motor running but the door not moving. Our repair technicians can diagnose the exact cause.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We offer flexible financing options to make your new garage door installation affordable. We work with several financing partners to provide competitive rates and payment plans that fit your budget. Contact us for details on current promotions. Many of our customers take advantage of 0% financing for qualified buyers on installations over $2,500.

Question 4

What is included in your garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete safety inspection of all components, lubrication of springs, hinges, rollers, and tracks, balance adjustment to reduce strain on the opener, weatherstrip inspection and replacement if needed, opener testing and force adjustment, photo-eye sensor alignment verification, and a detailed report of any issues found. Read our maintenance value analysis to understand the long-term savings.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door takes 4-6 hours. This includes removal of the old door, installation of the new door and opener, testing of all safety features, and cleanup. Custom or specialty doors may take longer. Check our style matching guide to choose the perfect door for your home.

Question 6

Do you provide emergency garage door service?

Accepted Answer

Yes, we offer 24/7 emergency garage door service with a 2-hour response guarantee. Whether your door is stuck open leaving your home vulnerable, stuck closed trapping your vehicle, or has suffered damage from weather or attempted break-in, our technicians are ready to help. Emergency service is available 365 days a year, including holidays. Call (253) 342-4542 for immediate assistance.

Question 7

What warranty do you offer on repairs and installations?

Accepted Answer

We provide a lifetime warranty on all our workmanship. Parts are covered by their respective manufacturer warranties, which typically range from 1-5 years depending on the component. For new door installations, most manufacturers offer warranties ranging from 5 years to lifetime on specific components. We stand behind our work and will make it right if any issues arise.

Question 8

What areas do you serve?

Accepted Answer

We serve Ravensdale and the greater Puget Sound region, including Auburn, Kent, Renton, Tukwila, Federal Way, Covington, Maple Valley, Black Diamond, Enumclaw, and Seattle. View all our service areas for details. Our technicians are strategically located throughout the service area to ensure fast response times.

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